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We are Hiring – Head of Operations

by | Nov 20, 2025 | Jobs

Head of Operations | Coleshill – Office based

Opportunity
The Head of Operations will lead and manage all operational activities, ensuring the delivery of high-quality services, compliance with industry standards, and contribute to the achievement of business objectives. This role includes full responsibility for Contract Management, Operational Efficiency – Engineers & Scheduling, Process Efficiency, general team leadership, and Customer satisfaction

Company
UKFSS (UK Fire & Security) is a national Fire & Security company formed in 2022 as part of the Asset Protection Group (APG).  Its principle services provided are the design, supply, installation, and maintenance of Fire Alarms, Intruder Alarms, CCTV, Door Access Control, Emergency Lighting, Fire Extinguishers, and Nurse Call Systems.

UKFSS are focused on providing our clients with compliant, cost-effective solutions to their needs.

Job Description

Operational Performance:
· Oversee a profitable day-to-day operational performance across installation, maintenance, and remedial services.
· Develop and implement operational strategies aligned with company goals.
· Drive continuous improvement in processes, productivity, and service delivery.
· Prepare regular performance reports, KPIs, and operational updates for senior management.

Contract Management:
• Oversee workforce scheduling, equipment allocation, and subcontractor coordination to optimize productivity, ensuring compliance with agreed terms and SLAs.
• Negotiate new contracts and renewals to maximize profitability and customer satisfaction.
• Monitor contract performance and resolve any issues promptly.
Compliance & Standards:
• Ensure adherence to UK fire and security regulations, health & safety standards, and ISO requirements.
• Maintain accreditations (e.g., NSI, BAFE) and implement best practices across operations.
Financial Management:
• Control operational budgets (engineer productivity), monitor costs, and deliver projects within financial targets.
• Drive the invoicing process on a daily/weekly basis.
• Provide accurate forecasting and reporting to senior leadership.

Team Leadership:
• Lead, mentor, and develop operational teams, including engineers and office support.
• Support in the hiring and development of engineers and a sub-contractor network
• Create a culture of accountability, safety, and customer focus with high performance & morale.
• Provide input and engagement with other businesses in the Asset Protection Group

Customer Experience:
• Ensure exceptional service delivery and maintain strong client relationships.
• Act as escalation point for operational issues and drive resolution.

 

Key Performance Indicators:

Operational Efficiency
• Achieving the required engineer turnover contribution
• Ensure scheduling efficiency is delivered by the admin team
Contract Management
• Successful management from mobilization, delivery, reporting based on the agreed SLA’s
Compliance & Quality
• Nil major non-conformities in audits
• Maintain NSI/BAFE accreditation status
Customer Satisfaction
• Number of escalated complaints resolved
• Review meetings held with key contracts to review performance, efficiencies, new turnover opportunities

Financial Performance
• Contribute to the targeted turnover
• Revenue growth from existing contracts

Team Performance
• Colleague retention rate
• Training compliance and competency levels

General
• Enhance the reputation of our businesses and continue to further establish a strong foothold and market presence in the Fire & Security Sector

 


Person Specification:
  • Proven experience in a senior operational role within a FM, M&E, Business Services, Electrical or Fire & Security sectors
  • Strong knowledge of UK compliance standards and industry regulations.
  • Expertise in contract management including mobilisation and project management
  • Excellent leadership, communication, and stakeholder management skills.
  • Commercial acumen with experience managing budgets and KPIs.
  • Ability to implement operational improvements and manage change effectively.
  • Self-motivated with strong motivational traits and evidence of managing small teams
  • Adaptable and flexible and customer service focused
  • Track record of developing colleagues
  • Relevant technical or management qualifications (e.g., NVQ, IOSH, Prince2).

Join Us:
If you are intersted in the role please send CV and covering letters to: [email protected]

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